h111 Privacy Policy

1. Data Controller

h111 ("the Company", "we", "us", "our") is the data controller responsible for the personal data processed in connection with the h111 platform accessible at h111.bio. As data controller, h111 determines the purposes and means by which your personal data is processed.

h111 operates under international gaming licensing standards. Our data processing practices are aligned with globally recognised data protection principles including those set out in the General Data Protection Regulation (GDPR), to the extent applicable, as a benchmark of best practice — even where local Pakistani law may not impose identical requirements.

If you have any questions about how h111 handles your personal data, please contact our Data Protection team at [email protected] with the subject line "Privacy — Data Controller Query".

2. Data We Collect

h111 collects the following categories of personal data from players and site visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used for age verification — h111 strictly enforces a 21+ policy);
• Pakistani CNIC number, passport number, or other government-issued ID number;
• Residential address, including city (Karachi, Lahore, Islamabad, Faisalabad, etc.) and postal code;
• Email address and mobile phone number.

2.2 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet account number;
• HBL, UBL, or Meezan Bank account details (IBAN, account title) for bank transfer transactions;
• Cryptocurrency wallet addresses used for deposit or withdrawal;
• Transaction history, including deposit amounts, withdrawal requests, and timestamps;
• Source-of-funds documentation where requested as part of KYC review.

2.3 Account & Gaming Activity Data

• h111 username and encrypted password hash;
• Game session logs, including games played, wagers placed, winnings, and session duration;
• Sportsbook betting history, including markets wagered on (e.g., PSL, international cricket, UFC) and bet amounts in PKR;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session time limits, self-exclusion status).

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Cookie identifiers and session tokens;
• Pages visited on h111.bio, clickstream data, and time spent on pages;
• Referring URL (the page or link you came from before visiting h111.bio).

2.5 Communications Data

• Customer support chat transcripts and email correspondence;
• Feedback, complaints, and dispute records;
• Marketing communication preferences and opt-out records.

3. How We Collect Your Data

h111 collects personal data through the following channels:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or filling in any form on h111.bio;
• Automated collection: Technical and device data collected automatically when you browse h111.bio, via cookies, server logs, and similar tracking technologies;
• Third-party identity verification providers: Identity and document verification services that process your CNIC or passport data to confirm your identity and age on h111's behalf;
• Payment processors: Transaction confirmation data passed back to h111 by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or cryptocurrency payment gateways upon completion of a deposit or withdrawal;
• Fraud prevention and AML screening services: Risk signals and watchlist screening results provided by third-party compliance tools that h111 uses to meet its anti-money laundering obligations.

4. Purposes & Legal Basis for Processing

h111 processes your personal data only where we have a valid legal basis to do so. The table below sets out each primary processing purpose, the data categories involved, and the legal basis relied upon.

5. Sharing Your Personal Data

h111 does not sell your personal data. We share your data only in the following circumstances and only to the minimum extent necessary:

5.1 Licensed Service Providers

h111 engages trusted third-party service providers who process personal data on our behalf under data processing agreements that require them to maintain appropriate security standards and restrict use of your data to the specific service they provide. Categories of service provider include:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment gateways — to process your deposits and withdrawals;
• Identity verification providers: KYC and document verification platforms that validate your CNIC or passport;
• Game software providers: Licensed casino game studios whose software powers games available on h111 — these providers may receive anonymised session data for RNG audit purposes;
• Cloud infrastructure providers: Secure hosting and content delivery services that store and transmit h111 platform data;
• Fraud and AML screening services: Compliance tools used to screen transactions and accounts against watchlists.

5.2 Regulatory and Legal Disclosures

h111 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a regulatory direction from h111's licensing authority. h111 will, where legally permitted, notify you of such a disclosure request before complying.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of h111's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred, and you will have the option to close your account if you do not consent.

5.4 With Your Consent

h111 will share your data with any other third party only where you have given your explicit, informed consent to that specific sharing. You may withdraw such consent at any time by contacting our support team.

6. International Data Transfers

h111 is an internationally operating platform. Some of our third-party service providers — including cloud infrastructure and game software providers — may process your personal data outside Pakistan. Where such transfers occur, h111 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by h111;
• Transfer to jurisdictions that maintain adequate data protection laws as recognised by internationally accepted frameworks;
• Use of certified and audited data processors with documented security programmes.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

7. Data Retention

h111 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, regulatory, and anti-money laundering obligations. The following standard retention periods apply:

Upon expiry of the applicable retention period, h111 will securely delete or anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained for longer periods for statistical and analytical purposes.

8. Security Measures

h111 implements a layered security programme to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and h111's servers;
• At-rest encryption for stored personal data and financial records on h111's servers;
• Access controls restricting access to personal data to authorised h111 personnel on a strict need-to-know basis;
• Two-factor authentication (2FA) available to all h111 account holders and enforced for all administrative staff accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Intrusion detection systems that monitor h111's infrastructure for anomalous activity in real time;
• Staff training on data protection and security awareness, conducted on a regular basis for all personnel who handle personal data.

Notwithstanding these measures, no system is completely impenetrable. In the event of a personal data breach that poses a risk to your rights and freedoms, h111 will notify affected users without undue delay and will take immediate remedial action to contain the breach.

9. Cookies & Tracking Technologies

h111 uses cookies and similar tracking technologies on h111.bio. A cookie is a small text file placed on your device by a website you visit. Cookies help us keep you logged in, remember your preferences, prevent fraud, and understand how players use our platform so we can improve it.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling cookies beyond the strictly necessary category may affect the functionality of certain h111 features. Instructions for managing cookies in common browsers are available in the help documentation for Chrome, Firefox, Safari, and Edge.

h111 does not use cookies to deliver third-party advertising or to track your browsing activity across other websites. We do not participate in any cross-site advertising network.

10. Your Data Protection Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by h111. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". h111 will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data h111 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data h111 holds about you. You may update basic account details directly from your account settings at any time.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which processing was based. Note that this right is subject to h111's legal obligations — we cannot delete data we are required by law to retain (e.g., AML records).
• Right to Restriction of Processing: You may request that h111 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. h111 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

h111 will not charge a fee for processing data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied. We may request proof of identity before processing any data rights request to protect against unauthorised disclosure.

11. Minors & Age Policy

h111 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory date-of-birth verification, and we conduct additional documentary age verification as part of our KYC programme before processing any withdrawal request.

If h111 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds held in such an account will be handled in accordance with applicable regulatory guidance.

12. Marketing Communications

h111 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, PSL betting promotions, and other h111 offers — but only where you have given your explicit consent to receive such communications at the time of account registration or subsequently through your account preferences.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any h111 marketing email;
• Updating your communication preferences in your h111 account dashboard;
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out".

Please note that opting out of marketing communications does not affect transactional communications — h111 will continue to send you essential account notifications such as deposit confirmations, withdrawal status updates, KYC requests, and security alerts regardless of your marketing preferences.

13. Third-Party Links

h111.bio may contain links to third-party websites or resources in certain contexts. This Privacy Policy applies solely to data processed by h111 in connection with the h111 platform. h111 has no control over the privacy practices of third-party websites and accepts no responsibility for the content or data practices of any third-party site you access via a link on h111.bio. We encourage you to read the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

h111 reserves the right to update or amend this Privacy Policy at any time. Material changes — those that meaningfully affect your rights or the way we process your data — will be communicated to registered account holders via the email address associated with their account at least 7 days before the change takes effect. Non-material changes (such as formatting updates or minor clarifications) may take effect immediately.

The "Effective Date" displayed at the top of this policy will be updated each time the policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how h111 is protecting your data. Your continued use of the h111 platform following any update constitutes your acceptance of the revised policy.

15. Contact & Complaints

If you have questions, concerns, or complaints about how h111 handles your personal data, or if you wish to exercise any of your data protection rights, please get in touch with our support team:

For formal privacy complaints, please use the subject line "Privacy Complaint" in your email. h111 will acknowledge receipt within 48 hours and provide a substantive response within 14 business days. If you are not satisfied with h111's response, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body.